01
Custom spiritual services
StarLore Readings delivers personalized spiritual guidance as a written PDF or email, including tarot, astrology, numerology and related reflective guidance.
Because each reading is created specifically for you, it is a custom service and cannot be returned once we have started working on it.
02
Before work has started
If you change your mind before we start your reading, email us as soon as possible and include your checkout email, the package you purchased and a short cancellation note.
If we have not started yet, we will usually cancel the order and refund the payment.
03
After work has started or been delivered
Once we have reviewed your details and started writing your reading, or once it has been delivered, refunds are generally not available.
This is because the service is based on the reader’s time and expertise, and the final product is a digital file that cannot be returned after delivery.
04
When we may offer a refund or correction
We want you to feel treated fairly. If something clear and genuine went wrong, we will review it and may offer a correction, partial refund or full refund depending on the situation.
- You were charged twice for the same order.
- You bought the wrong package and contacted us immediately.
- There is a major mistake, such as the wrong birth details being used even though you provided the correct details.
05
Changes and edits
If a small detail needs clarifying, or a line feels confusing, you can reply to your reading email and ask for help.
Bigger rewrites or many new questions are usually treated as a new paid reading, but we will explain the options first.
06
How to request help with an order
If there is an issue with your order, please contact us within 7 days of receiving your reading by emailing starlorereadings@gmail.com.
- The email address used at checkout.
- The package name, such as Quick Insight or Deep Star Map.
- A short description of what is wrong or what you need help with.
We aim to reply within 24–48 hours and will let you know the next step.
07
Chargebacks
If you have concerns, please contact us first. Most issues can be solved faster by clarifying or correcting the reading.
If you open a chargeback with your bank or card provider without contacting us, we may need to share proof of delivery and basic order information to respond.
08
Local consumer rights
Nothing in this Refund Policy removes any mandatory consumer rights you may have under the laws of your country.
If local law gives you stronger rights than what is written here, those rights still apply. If you are not sure, email us and we will review your request fairly.